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LeagueAthletics.com Communications Troubleshooting

This document will help you take the necessary steps to help your members receive timely emails from your website.

NOTE: LeagueAthletics.com adhears to strict anti-spam guidelines, and under no circumstances will LeagueAthletics.com allow users of the LeagueAthletics.com system to "turn off" or work-around email regulations.  Our communication tools are of the utmost importance to our customers, and we strive to provide the best services possible. For instructions on how your members can add LeagueAthletics.com as a "Safe Sender" please CLICK HERE.


Question: "I sent an email a long time ago, my members have still not received it. What can I do?"

**If this is an urgent message, consider exporting your member list for these individuals and send the message directly through your email provider.**

Once LeagueAthletics.com sends the email message from our system, we rely on the receiving domain (Yahoo, Google, Hotmail, etc.) or ISP (Comcast, Verizon, Road Runner, etc.) to deliver that message timely to their clients. However, some ISPs/Domains take precautions when delivering emails and begin to "throttle" (slow down) delivery to their customers in order to validate the emails. This affects all emails being sent from LeagueAthletics.com, as we must wait for those emails to clear the queue before additional emails can be sent. Even if one ISP is delaying delivery, it affects everyone's email.

If you believe that your email communications are being throttled by an ISP/Domain, we recommend having your members send information directly to their email provider, letting them know that they want/need this information, and that their email provider is disrupting their communications and services. Here is a sample communication to send to your members:

To: [Members of your organization]
Subject: Contact Your Email Provider

Dear Club Members,

I am emailing to alert you that some email services are blocking emails, event notifications, and announcements from our club website, which is delaying communications to all of our members.  I know that you would like to receive these communications, so I ask that you send the letter below to your ISP's customer support department. Please be sure to replace the [bracketed] areas below.

As you may know, LeagueAthletics.com is our service provider for our website and email communications.  If you receive a response from your ISP, please forward the response email to the following address: support@leagueathletics.com. LeagueAthletics.com will follow-up with your ISP once they receive your email.

I apologize for any inconvenience this may have caused, and rest assured LeagueAthletics.com is taking every precaution to prevent this from occurring in the future.

Sincerely,
[Your Name]


Letter Your Members Send to their ISPs

To: [ISP Customer Support]
Subject: Please Allow Timely Delivery of LeagueAthletics.com Email

Hello. My name is [Your Name] and I have been a customer of your services since [Year]. I understand that you employ filters and/or blacklists to protect customers like myself from unsolicited email; however, this has made it impossible for me to receive emails, announcements, and urgent notifications that I have requested. I value these communications and would like to receive them using this email address.

The sender of these emails uses an email service through LeagueAthletics.com. LeagueAthletics.com is a sports management web service that we have subscribed to, and has strict anti-spam policies in place. Because your filters block emails from LeagueAthletics.com I am unable to receive these communications.

I ask that you please help me determine why these emails are being blocked. For further information about LeagueAthletics.com or to request more information from them, they can be reached at support@leagueathletics.com or 888-932-6747.

Mail from LeagueAthletics.com can be found by the following characteristics for whitelisting:

"Envelope from:" domains:

Notification@LeagueAthletics.com

Sending IPs:

All mail from LeagueAthletics.com is sent from:

66.203.145.200

Please contact me when this problem has been resolved.

Sincerely,
[Your Name]


Question: "When I send an email to my members, some of them are not included. What gives?"

All broadcast messages sent from the LeagueAthletics.com system allows the receiver to "opt-out" or unsubscribe from your messages. This will mark their record as "No Email." You can view this by going to their personal record Admin>Members>Lookup.  We have implemented specific information that alerts the member that they will not receive ANY email communications from your organization if they choose to unsubscribe from your communications.

If emails are reported to LeagueAthletics.com as "bounced" or "undeliverable" we will automatically mark these records as "No Email" to comply with standard email regulations. You can create a report of members with "No Email" by going to Admin>Members>Export.


Adding LeagueAthletics.com as a Safe Sender

If email is not getting to your inbox, please double check your email address and make sure that it is entered correctly. If your email address is correct, we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to find a way to inform your mail application that it is not spam. Most likely, the course of action is to select the email and click on the Not Spam or Not Junk button, if available.

Below is a list of Email Providers/Email Software. Please click on your provider for more detaied instructions on how to add LeagueAtheltics.com as an approved sender. This is the best way to ensure that you will receive emails sent from this site in a timely manner.


AOL
You will need to add "Notification@LeagueAthletics.com" to your AOL address book:

  1. Click the Mail menu and select Address Book.
  2. Wait for the "Address Book" window to pop up, then click the Add button.
  3. Wait for the "Address Card for New Contact" window to load.
  4. Once loaded, cut and paste the From email address into the "Other E-Mail" field.
  5. Make our From address the "Primary E-Mail" address by checking the associated check box.
  6. Click the Save button.

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Comcast

  1.  Sign into Webmail.
  2. On the left navigation menu, click Address Book.
  3. Click Add Contact.
  4. Under the General tab, in the box under the Email Address, enter "Notification@LeagueAthletics.com".
  5. Click the Add button.

If you have enabled "Restrict Incoming Email," also do the following:

  1. Sign into Webmail.
  2. Select Preferences.
  3. Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
  4. Select Allow email from addresses listed below.
  5. Enter "Notification@LeagueAthletics.com".
  6. Click the Add button.

If you continue having issues with receiving email, or if you are experiencing delayed email delivery, after this has been upadated, please contact Comcast Cusomer Service at 1-800-COMCAST (1-800-266-2278).

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Cox
(This will only work after an initial email has been received)

  1. Go to the webmail inbox window.
  2. Click the subject to open the message from the email address you want to save.
  3. Click the blue figure with the plus sign, located to the right of the email address in the From: or To: fields.
  4. Result: The Add to Personal Addresses pop-up window displays at the pop-up window, click the checkbox next to the email address you want to add, then click OK.

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Earthlink 

  1.  Click the Address Book button to open your address book in the browser.
  2. Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
  3. Type in "Notification@LeagueAthletics.com" into the email address slot and then click OK.

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Gmail
You will need to add Notification@LeagueAthletics.com to your Gmail Contacts List:

  1. Click Contacts along the left side of any Gmail page.
  2. Click Add Contact.
  3. Copy and paste Notification@LeagueAthletics.com into the primary email address dialog box.
  4. Click Save.

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Hotmail/MSN
You will need to add Notification@LeagueAthletics.com to your Hotmail Safe List:

  1. Open your mailbox and click "Options" (upper right hand corner).
  2. Click the "Junk E-Mail Protection" link (top of page).
  3. Select the "Safe List" link (2nd from bottom).
  4. Copy and paste the From address into the dialog box titled "Type an address or domain".
  5. Click the "Add" button next to the dialog box.

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Outlook 2003 and later

Outlook 2003
You will need to add the Notification@LeagueAthletics.com to your Safe Senders list:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, click Junk E-mail.
  3. On the Safe Senders tab, click Add.
  4. In the Add address, copy and paste in the Notification@LeagueAthletics.com.
  5. Click OK.

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Outlook 2007
E-mail addresses that are listed in your Contacts are considered safe by the Junk E-mail Filter if the Also trust e-mail from my Contacts check box is selected (the default setting). However, you might also sometimes send e-mail to recipients who are not listed in your Contacts. Such recipient addresses are not considered safe by default. If you want these addresses to be considered safe, do the following:

  1. On the Tools menu, click Options.
  2. On the Preferences tab, under E-mail, click Junk E-mail.
  3. Click the Safe Senders tab.
  4. Select the Automatically add people I e-mail to the Safe Senders List check box.

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Outlook 2010
As with 2007, email addresses that are listed in your Contacts are considered safe by the Junk E-mail Filter if the Also trust e-mail from my Contacts check box is selected (the default setting). However, you might also sometimes send e-mail to recipients who are not listed in your Contacts. Such recipient addresses are not considered safe by default. If you want these addresses to be considered safe, do the following:

  1. From the HOME tab, click on "Junk"
  2. Select "Junk Email Options..."
  3. On the resulting window, click on the "Safe Senders" tab
  4. Click "Add" and enter "Notification@LeagueAthletics.com"
  5. Click OK

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Mozilla Thunderbird
You will need to add the Notification@LeagueAthletics.com to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

Add the Notification@LeagueAthletics.com into your Personal Address Book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other.
  4. Under the Contact tab, copy and paste the Notification@LeagueAthletics.com into the Email dialog box.
  5. Click OK.

Whitelist your Personal Address Book:

  1. From the main drop down menu, select "Tools -< Junk Mail Controls..."
  2. This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter
  3. Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail".
  4. Click OK.

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SBC Global

  1.  Go to the SBC Global Mail page and click the Options link.
  2. In the Management section, click the Filters link.
  3. Click the Add button.
  4. In the "From header" rule, in the field to the right of contains, enter "Notification@LeagueAthletics.com".
  5. From the Move the message to pull-down list, choose inbox.
  6. Click the Add Filter button to save the filter.

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Verizon.Net

  1.  Go to your account and click on the Address Book link in the left column.
  2. Select Create Contact.
  3. The Add Address Book Entry screen appears. In the Email field, type "Notification@LeagueAthletics.com".
  4. In the Nickname field, type [YourOrganization] or leave blank.
  5. Select Save.

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Yahoo!
You will need to set up a filter to redirect the email into your inbox:

  1. Open your mailbox and click on Mail Options (upper right hand corner).
  2. Select Filters (bottom left corner).
  3. Click the Add link on the Filters page.
  4. Update the "From header:" rule with the following 2 pieces of information: "contains" and "LeagueAthletics.com". This essentially allows the mail server to identify the email based on the email's address and whether it contains "LeagueAthletics.com"
  5. Click the Choose Folder pull down menu and select inbox.
  6. Select the Add Filter button.

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Other

If you use a Web mail system or email application not listed above, the instructions for whitelisting our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, just by adding the From address to your address book, safe list, white list or contact list will be sufficient.

If the email is not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select the email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your mail application.

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