This document will help you take the necessary steps to help your members receive timely emails from your website.
NOTE: LeagueAthletics.com adhears to strict anti-spam guidelines, and under no circumstances will LeagueAthletics.com allow users of the LeagueAthletics.com system to "turn off" or work-around email regulations. Our communication tools are of the utmost importance to our customers, and we strive to provide the best services possible. For instructions on how your members can add LeagueAthletics.com as a "Safe Sender" please CLICK HERE.
Question: "I sent an email a long time ago, my members have still not received it. What can I do?"
**If this is an urgent message, consider exporting your member list for these individuals and send the message directly through your email provider.**
Once LeagueAthletics.com sends the email message from our system, we rely on the receiving domain (Yahoo, Google, Hotmail, etc.) or ISP (Comcast, Verizon, Road Runner, etc.) to deliver that message timely to their clients. However, some ISPs/Domains take precautions when delivering emails and begin to "throttle" (slow down) delivery to their customers in order to validate the emails. This affects all emails being sent from LeagueAthletics.com, as we must wait for those emails to clear the queue before additional emails can be sent. Even if one ISP is delaying delivery, it affects everyone's email.
If you believe that your email communications are being throttled by an ISP/Domain, we recommend having your members send information directly to their email provider, letting them know that they want/need this information, and that their email provider is disrupting their communications and services. Here is a sample communication to send to your members:
To: [Members of your organization]
Subject: Contact Your Email Provider
Dear Club Members,
I am emailing to alert you that some email services are blocking emails, event notifications, and announcements from our club website, which is delaying communications to all of our members. I know that you would like to receive these communications, so I ask that you send the letter below to your ISP's customer support department. Please be sure to replace the [bracketed] areas below.
As you may know, LeagueAthletics.com is our service provider for our website and email communications. If you receive a response from your ISP, please forward the response email to the following address: firstname.lastname@example.org. LeagueAthletics.com will follow-up with your ISP once they receive your email.
I apologize for any inconvenience this may have caused, and rest assured LeagueAthletics.com is taking every precaution to prevent this from occurring in the future.
Letter Your Members Send to their ISPs
To: [ISP Customer Support]
Subject: Please Allow Timely Delivery of LeagueAthletics.com Email
Hello. My name is [Your Name] and I have been a customer of your services since [Year]. I understand that you employ filters and/or blacklists to protect customers like myself from unsolicited email; however, this has made it impossible for me to receive emails, announcements, and urgent notifications that I have requested. I value these communications and would like to receive them using this email address.
The sender of these emails uses an email service through LeagueAthletics.com. LeagueAthletics.com is a sports management web service that we have subscribed to, and has strict anti-spam policies in place. Because your filters block emails from LeagueAthletics.com I am unable to receive these communications.
I ask that you please help me determine why these emails are being blocked.
For further information about LeagueAthletics.com or to request more information
from them, they can be reached at email@example.com or
Mail from LeagueAthletics.com can be found by the following characteristics for whitelisting:
"Envelope from:" domains:
All mail from LeagueAthletics.com is sent from:
Please contact me when this problem has been resolved.
Question: "When I send an email to my members, some of them are not included. What gives?"
All broadcast messages sent from the LeagueAthletics.com system allows the receiver to "opt-out" or unsubscribe from your messages. This will mark their record as "No Email." You can view this by going to their personal record Admin>Members>Lookup. We have implemented specific information that alerts the member that they will not receive ANY email communications from your organization if they choose to unsubscribe from your communications.
If emails are reported to LeagueAthletics.com as "bounced" or "undeliverable" we will automatically mark these records as "No Email" to comply with standard email regulations. You can create a report of members with "No Email" by going to Admin>Members>Export.
If email is not getting to your inbox, please double check your email address and make sure that it is entered correctly. If your email address is correct, we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to find a way to inform your mail application that it is not spam. Most likely, the course of action is to select the email and click on the Not Spam or Not Junk button, if available.
Below is a list of Email Providers/Email Software. Please click on your provider for more detaied instructions on how to add LeagueAtheltics.com as an approved sender. This is the best way to ensure that you will receive emails sent from this site in a timely manner.
If you have enabled "Restrict Incoming Email," also do the following:
If you continue having issues with receiving email, or if you are experiencing delayed email delivery, after this has been upadated, please contact Comcast Cusomer Service at 1-800-COMCAST (1-800-266-2278).
(This will only work after an initial email has been received)
You will need to add Notification@LeagueAthletics.com to your Hotmail Safe List:
You will need to add the Notification@LeagueAthletics.com to your Safe Senders list:
E-mail addresses that are listed in your Contacts are considered safe by the Junk E-mail Filter if the Also trust e-mail from my Contacts check box is selected (the default setting). However, you might also sometimes send e-mail to recipients who are not listed in your Contacts. Such recipient addresses are not considered safe by default. If you want these addresses to be considered safe, do the following:
As with 2007, email addresses that are listed in your Contacts are considered safe by the Junk E-mail Filter if the Also trust e-mail from my Contacts check box is selected (the default setting). However, you might also sometimes send e-mail to recipients who are not listed in your Contacts. Such recipient addresses are not considered safe by default. If you want these addresses to be considered safe, do the following:
You will need to add the Notification@LeagueAthletics.com to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.
Add the Notification@LeagueAthletics.com into your Personal Address Book:
Whitelist your Personal Address Book:
You will need to set up a filter to redirect the email into your inbox:
If you use a Web mail system or email application not listed above, the instructions for whitelisting our address will depend on the specific email program you are using. If you access the help files, instruction manual or customer support, there should be instructions on how to do this.
In most cases, just by adding the From address to your address book, safe list, white list or contact list will be sufficient.
If the email is not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find the email, then you will need to find a way to inform your mail application that it is not spam. Most likely the course of action is to select the email and click on the Not Spam or Not Junk button, if available. For more information about your mail application, please visit the help section that is associated with your mail application.